Refund Eligibility
To be eligible for a refund, your return must meet certain criteria. Refunds are considered on a case-by-case basis and depend on the nature of the item, its condition upon return, and the reason for the return. We aim to support fair and reasonable outcomes while maintaining product integrity and customer trust.
Return Time Frame
You may initiate a return within 30 days of receiving your order. This window begins on the date your package is delivered, as confirmed by the shipping carrier. Returns requested after this period may not be accepted unless exceptional circumstances apply and are reviewed at our discretion.
Condition of Returned Items
For a return to be processed, items should be in unused, unworn, and undamaged condition, with all original tags attached and packaging intact. Any signs of wear, use, or alteration may affect eligibility. Please ensure products are carefully repackaged to prevent damage during transit.
Refund Processing Time
Once we receive and inspect your returned item, we typically process refunds within 7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution—credit and debit card refunds may take an additional 3–5 business days, while e-wallet refunds are often reflected more quickly.
Exchanges and Store Credit
We may offer exchanges in select cases—for example, if an item arrives damaged or if you need a different size or color. Availability depends on inventory, order history, and product category. Store credit is not issued as a standard option; all eligible refunds are processed via the original payment method. If an exchange is possible, our team will confirm details after reviewing your request.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned once purchased. This includes, but is not limited to: intimate apparel, personal care tools, custom-made or personalized products, and items marked as final sale. These restrictions are clearly indicated on applicable product pages before purchase.
Contact Information and Return Instructions
If you’d like to begin a return or need assistance, please reach out through our online contact form at https://www.flairpearl.com/contact. Our support team will guide you through the next steps and provide return instructions—including any required authorization and logistics details. Since no physical return address is listed publicly, you’ll receive a dedicated return label or shipping guidance after your request is reviewed. For faster service, please include your order number and a brief description of your request.